Getting Started

Start your journey with Snowplow.

First Steps

Learn about Snowplow BDP
Snowplow's Behavioural Data Platform (BDP) product offers managed Snowplow event pipelines in a SaaS or private-SaaS ...
Getting started with Event Tracking
Event tracking is the capture of user actions as they occur. This rich form of data allows us to understand better wh...

Account & Security

Learn about Disaster Recovery
This article describes a feature or service available to Snowplow BDP customers. We recognise the importance of havin...
How to enable Single Sign-on
This article describes a feature or service available to Snowplow BDP customers.You can choose to enable OIDC or SAML...
Learn about ISO27001
ISO27001, formally known as ISO/IEC 27001 (Information Security Management Systems), is an international standard th...
How to manage GitHub user access
This article describes a feature or service available to Snowplow BDP customers. Your Snowplow GitHub repositories ar...

Cloud Accounts

Learn about S3 Intelligent-Tiering
This article describes a feature available to Snowplow BDP customers on Private Managed Cloud (PMC). In addition to L...
What is the default AWS VPC IP range?
Most Snowplow customers have an AWS VPC IP range set to 10.100.0.0/16. This covers 10.100.0.0 to 10.100.255.255, maki...
Learn about Snowplow's IP Addresses
This article describes a feature or service available to Snowplow BDP customers.To provision and manage your pipeline...

Support Services

Learn about Snowplow Support
This article describes a feature or service available to Snowplow customers. Our Support team is here 24x7 to provide...
Statement of Support
This Statement of Support defines the current scope of support provided for Snowplow’s products and services. As our ...